How to get an 'A' game from your 'A' team
How to develop front-of-house team members into brand ambassadors. Rock Your Restaurantread more
View ArticleFocus on these 12 guest contact points
Service really begins at your front door. Before you even begin training staff to serve and sell, do you regularly see what the guest sees?Rock Your Restaurantread more
View ArticleTrain staff to sell, not just serve
Even the best of restaurant servers with great personalities can still function simply as “order takers” and miss out on opportunities to generate sales. Rock Your Restaurantread more
View ArticleBest servers know how to 'assume the sale'
Product knowledge is power and when your staff are trained to suggest opportunities that enhance the experience, sales will naturally follow.Rock Your Restaurantread more
View ArticleSome service is a disservice
Improper training results in bad service and costs your servers and your restaurant money.Rock Your Restaurantread more
View ArticleWhat business are you in?
Restaurant operators might think they're in the business of selling food and drinks, but really, they're in the entertainment business.Rock Your Restaurantread more
View ArticleAffinity: The secret weapon
Building affinity is key to restaurant guest loyaltyRock Your Restaurantread more
View ArticleWhen it comes to service, the details matter
Sometimes it's beneficial to sweat the small stuffRock Your Restaurantread more
View ArticleDoes your restaurant offer a consistent experience?
Restaurant customers value consistency in service and product.Rock Your Restaurantread more
View ArticleDo you have a staff, or a dream team?
The foundation of great restaurant service begins with great restaurant staffRock Your Restaurantread more
View ArticleHow to put "hospitality" back into the restaurant industry
• See more Restaurant Hospitality blogsread more
View ArticleWhat’s my dentist got to do with it?
I frequently talk about the power of branding, but this simple concept is lost on so many small businesses I visit, restaurants included. These owners and managers are running restaurants, not...
View ArticleAre you hiring a staff—or a team?
Hiring and retaining a great team is one of the greatest challenges we face in the restaurant business.read more
View ArticleSome restaurants just get it
I often say that “the restaurant business is one of 1,000 details and even though your restaurant gets 990 of them right, it’s the 10 you miss that the guest always sees”. This happens to the best...
View ArticleLook for the hooks
When I ran successful restaurants for two decades, I learned quickly that it was all about the hooks.What am I talking about?A hook is anything unique and eye-catching, different or just plain wild...
View ArticleDoes your full-service restaurant have a fast-food approach?
So many full-serve restaurants that I visit in my travels have what seems to be a quick-service mindset: They get you in, get you out and give you the bill, with little regard to your overall...
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